DewertOkin SMARTneo (DS2/DS3): error codes and reset
Numeric codes shown after an “E” (for example E24, E36, E60) or “HOT” on a display handset (HSU, TOUCHfx, TOUCHinlay), and audible clicks from the SMARTneo control unit. Handsets without a display (HSCO, Motion Assist, TOUCHbasic) show no codes; use the click count instead.
Error codes
| Display | Meaning | What to do |
|---|---|---|
HOTFix yourself | Thermal protection triggered. | Wait until the control unit has cooled down and HOT disappears; the desk is then ready again. |
E00 / E01 / E02Contact supplier | Internal error on channel 1, 2 or 3. | Unplug the control unit and contact the supplier or sales agent. |
E12 / E13Contact supplier | Malfunction on channel 1 or 2 (short circuit). | Disconnect all cables from the control unit, find and remove the short circuit, reconnect and resume. If unclear, contact the supplier. |
E24 / E25 / E48 / E62Fix yourself | Over-current at lifting column M1 (24), M2 (25), drive group 1 (48) or the control unit (62). | The instruction groups these remedies: remove jammed objects from the movement range, remove excess load from the table, otherwise contact the supplier. |
E60Fix yourself | Collision protection triggered. | Clear the movement range and remove excess load; contact the supplier if it repeats without an obstacle. |
E36 / E37 / E38Reset needed | Plug detection at socket M1, M2 or M3. | Connect the correct lifting column to the correct socket, then carry out a reset movement. |
E61Reset needed | Incorrect lifting columns detected. | The adjacent remedy in the instruction is to connect the correct columns to the correct sockets and run a reset; if it persists, contact the supplier. |
E55 / E56Reset needed | Synchronisation fault in drive group 1 or 2. | Remove the load from the table and carry out a reset. If the error remains, contact the supplier. |
E67Contact supplier | Voltage too high. | Unplug the control unit and contact the supplier. |
E70Reset needed | Drive configuration changed. | Disconnect mains, wait at least 5 seconds, reconnect and run a reset. The instruction also documents a key sequence (memory 1 + 2 + UP for about 10 s, select “S 7”) — use it only with the original handset documentation. Otherwise contact the supplier. |
E71Reset needed | Anti-pinch (sensor) configuration changed. | Use the same remedies as E70. Removing the sensor unit on purpose requires the documented confirmation travel (upper end position until the control unit clicks three times). |
E81Reset needed | Internal error. | Carry out the reset sequence; disconnect mains and reconnect after a few seconds. If it repeats, unplug and contact the supplier. |
Reset step by step
- No safety function is active during a reset: keep people, pets and objects out of the travel path.
- Press and hold DOWN until the tabletop reaches its lowest position, then release.
- Press DOWN again and hold it.
- The columns move briefly down, then up, and stop. The reset is complete.
What the clicks mean (no display needed)
- 2 clicks: normal operation.
- 1 click: emergency mode — lifting columns cannot be used; check the handset code.
- 3 to 6 clicks: the last shutdown was incomplete; a forced reset movement follows.
When a reset is required
- Before first use.
- After any component cable was disconnected.
- After a power loss or unplugging during movement.
- After codes 36–38, 55/56, 70 and 81 as listed above.
Technical data in the document
| Control unit | SMARTneo |
|---|---|
| Display handsets | HSU, TOUCHfx, TOUCHinlay |
| Max. frame load (incl. top) | 120 kg |
| Max. tabletop | 2000 × 800 mm |
Common questions
My handset has no display. How do I read the error?
Count the clicks from the SMARTneo control unit after power-up: two is normal, one means emergency mode, three to six means the last shutdown was incomplete.
Can I use these codes for another desk brand?
No. Numeric codes are controller-specific. E01 on this system is an internal channel error, while E-1 on the OKIN dual-column system means a reset is required.
Source
Summarised by KUVEV. The manual supplied with your furniture takes precedence if it differs.